Blog

Blog 2018-01-12T08:53:33+00:00

Company Highlights for April & Vocalcom Annual Event | Quality Connex

Quality Connex have had a whirlwind March and start of April. Our CTO, Sarel Roets, has recently returned from Madrid where he attended the Annual Sales Kickoff for Vocalcom. This event is ...

April 4th, 2018|Blog, customer journey, General, Omni-Channel|

New Year Resolutions to Improve Contact Centre Operations in 2018

The new year is upon us and as we settle back into the office, it’s time to ask yourself; what are my resolutions for 2018? We’re not talking about the cliché personal goals of ...

January 12th, 2018|customer journey, General, Goal Mapping, Omni-Channel|

Salesforce Call Centre integration: Is an API the only way?

Implementing an integrated telephony to CRM solution is something you've probably considered at some point for your business. Often people find it difficult to navigate the varying levels of integration, and the availability of accessible ...

September 27th, 2017|General|

6 Fun & Effective Call Centre Team-Building Activities For Your Team

But how do you foster that team spirit? At Quality Connex, we’re always looking for new call centre team-building activities and exercises. We know that when teams work together effectively, your contact centre flourishes. When ...

August 30th, 2017|General|