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About Belinda Roets

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So far Belinda Roets has created 36 blog entries.

6 Fun & Effective Call Centre Team-Building Activities For Your Team

2017-08-30T06:49:37+00:00 By |General|

But how do you foster that team spirit? At Quality Connex, we’re always looking for new call centre team-building activities and exercises. We know that when teams work together effectively, your contact centre flourishes. When they don’t, your contact centre ...

Transform Your Call Centre Staff Into Mind-Readers With Web Voice Synchronisation

2017-08-02T05:24:05+00:00 By |General|

Imagine a world where your call centre staff could read your customers’ minds. Just think of what your staff could do if they knew exactly where your customers came from, why they were calling you, and what they were after. ...

10 Customer Service Skills for the Savvy Call Centre Agent

2017-09-04T00:27:31+00:00 By |General|

Call centre agents are on the front lines of customer service, representing the voice of a brand and playing a large role in the customer experience. While companies may train agents to do their jobs well-with technology training, call scripts, ...

It’s an Omnichannel World: The Rise of the Millennial Customer

2017-09-04T00:32:42+00:00 By |General|

We may already be living in a digital world, but the current younger generation has a special distinction of its own. Millennials–also known as Generation Y and considered to be anyone born after 1980-are the first generation to have been ...

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