Blog 2018-01-12T08:53:33+00:00

New Year Resolutions to Improve Contact Centre Operations in 2018

The new year is upon us and as we settle back into the office, it’s time to ask yourself; what are my resolutions for 2018? We’re not talking about the cliché personal goals of ...

January 12th, 2018|customer journey, General, Goal Mapping, Omni-Channel|

Salesforce Call Centre integration: Is an API the only way?

Implementing an integrated telephony to CRM solution is something you've probably considered at some point for your business. Often people find it difficult to navigate the varying levels of integration, and the availability of accessible ...

September 27th, 2017|General|

6 Fun & Effective Call Centre Team-Building Activities For Your Team

But how do you foster that team spirit? At Quality Connex, we’re always looking for new call centre team-building activities and exercises. We know that when teams work together effectively, your contact centre flourishes. When ...

August 30th, 2017|General|

Transform Your Call Centre Staff Into Mind-Readers With Web Voice Synchronisation

Imagine a world where your call centre staff could read your customers’ minds. Just think of what your staff could do if they knew exactly where your customers came from, why they were calling you, ...

August 2nd, 2017|General|

Go Salesforce native: 3 key takeaways from the Salesforce World Tour Sydney 2017

The Quality Connex team is back from the Salesforce World Tour Sydney and here are a few key items we learned at the event that we think you will find valuable – key amongst which ...

May 12th, 2017|General|

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