Driving a Seamless Customer Experience

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Driving a Seamless Customer Experience

Contact centre agents handle tremendous amounts of customer data on any given day, using this information to deliver excellent customer service while representing brands in a knowledgeable manner. These employees therefore need access to data-rich software that allows them to ...

By | 2017-03-06T02:20:21+00:00 September 15th, 2015|General|

The Power of Predictive Dialers for Sales Acceleration

In the modern business world, sales teams no longer face the limitations of the past when it comes to following leads and closing a sale. Outside sales, also known as field sales, are often recognized as the classic, traditional sales ...

By | 2017-03-06T02:38:35+00:00 September 12th, 2015|General|

Driving Sales and Satisfaction with Live Chat

Of the numerous channels used to deliver customer service nowadays, live chat consistently leads with customers. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful, while a Wireless Customer Care Full-Service Performance Study found ...

By | 2017-03-06T02:14:04+00:00 September 6th, 2015|General|

10 Customer Service Skills for the Savvy Call Centre Agent

Call centre agents are on the front lines of customer service, representing the voice of a brand and playing a large role in the customer experience. While companies may train agents to do their jobs well-with technology training, call scripts, ...

By | 2017-03-06T02:07:24+00:00 August 9th, 2015|General|

It’s an Omnichannel World: The Rise of the Millennial Customer

We may already be living in a digital world, but the current younger generation has a special distinction of its own. Millennials–also known as Generation Y and considered to be anyone born after 1980-are the first generation to have been ...

By | 2017-03-06T02:19:44+00:00 August 8th, 2015|General|

Keeping the Customer Satisfied: Best Practices for Reducing Customer Churn

In every business, sales and marketing departments strive to attract customers with the straightforward intention of growing sales and ensuring long-term brand success. While growing a clientele is certainly essential to growing a business, current customers should never be overlooked. ...

By | 2017-03-06T02:18:02+00:00 August 8th, 2015|General|

Can IVR Destroy the Customer Experience? Press 1 or “Say Hello to Visual IVR”

When customers reach out to contact centres for support, they want quick and efficient service. As more and more contact centers strive to implement automation into their customer service strategy, one excellent advance in contact center software has been the ...

By | 2017-03-06T02:11:35+00:00 August 8th, 2015|General|